How to restore your iPhone if you forgot your passcode | Apple Support



If you’re unable to unlock your iPhone even after troubleshooting, here’s how to erase your device and restore it to factory settings.

Topics covered:
0:00 Intro
0:30 Erase and reset iPhone wirelessly
2:12 Erase and reset iPhone using a computer

To learn more about this topic, visit the following articles:
If you forgot your iPhone, iPad, or Apple Vision Pro passcode, reset your device without a computer:
If you can’t update or restore your iPhone:
If your iPhone won’t turn on or the screen is black:
If you forget your new passcode, use your old passcode to unlock your iPhone or iPad within 72 hours:
How to back up your iPhone and iPad:

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24 Comments

  1. Hi, my friend has his iPhone in this situation. She forgot her passcode and doesn't remember the passcode of the iCloud. We try to restore from another iPhone with Apple Support, but after receiving the code in the app, she asks again for the passcode, and she doesn't remember. How can she change the iCloud pass? help

  2. I followed every step using the laptop steps and finished at everything but it told me that iPhone is unavailable. Try again in 15 minutes. what did i do wrong?

  3. If you don’t have a backup, it is genuinely over for data recovery. Phones encrypt data. Please let this video be the catalyst to BACK YOUR STUFF UP!

  4. I am blind. I have an iPhone 16 Pro Max, but this has gone on through my iPhone 15 Pro, and several previous versions. The number three is corrupted and doesn't get read by voiceover. It will read the number three when it is contained within a set of numbers for when it is spelled out, but the number three at the beginning or in a sentence is not read whatsoever. I've called people at an inappropriate time in the morning thinking it was a different time. I was recently able to have it start reading the number three when I switched my phone to military time. Then switching it back. I was very surprised. However about 24 hours later I heard it not saying the number three on my watch which is connected to my iPhone. Then I went to my iPhone and the number three was not read again. I am concerned that I am compromised to several different phones changing passwords and pins several times doesn't help. Resetting doesn't help. When I pull back up it screws up again, but how does it fix itself and then go bad again? This has to be glitch. glitch/band/corrupted file? or is it a back door that is back into the iCloud that Apple does I know about? RJ VanRiper @iCloud

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