In-N-Out owner Lindsay Snyder-Ellingson told students at Pepperdine University why the iconic burger chain is sticking to its roots, avoiding mobile ordering and automation to preserve quality and customer service.
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Glad to see she’s moving out of California. I bet she’s lying tho
Smart!
GOOD!
Lines down the street and around the block from open till close since the 70’s. They don’t need extra business
Shes incompetent
In n out should say no to chemicals in the food that lead to Cancer.
They say yes to chemicals in your food though. How sweet.
Nice!
Smart
PERIOD.
Well of course he doesn't want mobile deliveries for his stores. He doesn't want the drivers to get robbed in the parking lot from all the locations the stores are at.
Amen!
Good decision ma'am!
Good. It would just cause chaos.
I hate that others will put their sale only on phone and the only thing that I don't like in – n out that it most of the time it always full
not everyone have or use a phone in 2026
Keep it Real Lindsay… In & Out is about the food and personal experience. 🍔🍟🥤
Good. Once big tech weasels it's way in. Then it'll be all over.
Lynsi deeply cares about her family’s company by favoring continuity and maintaining traditional values.
what makes in n out special is the food, what makes the leadership special is not being total dbags, in n out ftw!
I guess it’s an advantage for other fast food restaurants who do offer online services. There’s millions of people who rely on online ordering who are unable to drive or other reasons 😬
Great decision!👍
Thank you in & out for not going mobile. We got to stop looking for all these fast ways to order food etc. You end up taking away jobs within the company
. We have taken away the process in what we do things with the mind . We look for the computer to think for us and we wounder why mental health is a problem. We'll if you don't develop the mind and mindset to be adaptive to your settings. And you grow up around your apps and phone . Your to easy for people to break beak because you don't think for yourself you have a device that does all your think for you. Just a thought, think about it. More people say numbers when ordering food or selected by picture pressing buttons or the face of there phone. Appreciate you in & out stand on Business.
I said this the other day in and out and chic-Fil-A customer service just different
Good! The line is already down the street
Bomb ight
Good!!
Keep In-N-Out AS IS!!!
Good for her, she can do whatever she wants!👏
Good. It would overwhelm the workers, and quality would decline.
Old geezers rejoice!!
I have been to at least 20 in n out stores all over California and they have all gave me great service!!
Good. That means we talk to a real human
I think this a bad move. Businesses evolve and this would certainly help those long lines
Thanks for "keep it simple stupid" I swear a majority of techies could not find themselves out of a wet paper bag without their "Drone phones"
Thank you In-N-Out for the commitment to real customer service and tradition. Many other businesses are too quick to jump on the bandwagon of modernization just to save a quick buck.
Now that’s what a hamburger is all about!